An AI customer-service agent for a marine-equipment supplier, with versioned knowledge, skill management, escalation review, and a full audit trail. Built in weeks on the Gysho composable stack.
Drop-in AI chatbots hallucinate, change behaviour silently, and leave no audit trail when something goes wrong. Customer-service teams can't ship them without a way to test, version, and reverse changes safely.
Knowledge and skills are authored, tested in isolation, and shipped as named releases. Escalated conversations land in a review queue with the matched knowledge snippets surfaced for the reviewer to approve or flag. Every change is logged.
Hydrovane's CS team rolls out new skills with confidence: nothing reaches production until it passes review. Auditors get a complete history. Customers get faster, accurate, on-brand answers.